We collect personal information and process that information when you:
visit our website (including when registering on our site, leaving any reviews or comments, or filling in forms on our site, such as when you sign up for newsletters or enter a competition/contest/promotion);
purchase any products from our website;
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails.
attend events that we organise;
contact our customer service centres or request information from us in any other way;
participate in our customer satisfaction surveys or other market research; and
communicate with us via social networking websites, third party apps or similar technologies.
We may also collect information about you from third party sources, such as from your use of other websites which we operate and from related third parties such as sub-contractors.
we require this information to understand your needs and provide you with a better service, for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
for security and fraud prevention;
We may periodically send promotional emails about new products, changes to services, special offers or other information which we think you may find interesting using the email address which you have provided.
to provide you with the information, products and services you have requested and send you marketing and advertising materials;
to provide you with an account on our website, if you choose to sign up for one;
to fulfil any order that you place with us;
to collect payment from you;
to provide you with a receipt, if you ask us to send this to you electronically;
to protect and defend our legal rights and interests.
for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to monitor your use of our website and to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
to tailor any marketing or advertising so that it is more relevant to you;
to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location);
to analyse any feedback that you provide on our services, and to improve our services;
to review and assess any job application that you submit to us.
if you are filmed, photographed or recorded as part of any onsite activities at an event that we run from time to time, your image or likeness may be used in promotional material, in print, online and on broadcast television;
When shopping or engaging with our services we may use your IP address or location services from your device to geo-locate your approximate location. We do this to ensure we’re providing you with a relevant and optimum shopping experience with regards to everything from showing you the correct prices for your country, delivery methods and address options.
We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.
You can stop receiving any form of marketing messages from us by: Clicking on the ‘unsubscribe’ link in any email or text message you receive from us.
- Getting in touch and contacting our customer services team direct.
- If you want to change the details that you have registered with us, or would like to amend your subscription preferences or unsubscribe altogether, this can be changed in the “My Account” section of our website.
Your information may be processed by our staff or by the staff of our suppliers to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to the transfer of your personal information, its storage and processing.
The personal information that we collect may be transferred to, and stored at, a destination outside the European Economic Area (the “EEA”), including countries, which have less strict, or no data protection laws, when compared to those in Europe.
Whenever we transfer your information as described in the paragraph above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this privacy notice. Any third parties processing customer data outside of the EEA on behalf of Live By Verve must participate in the EU-US and Swiss-US Privacy Shield frameworks. This ensures that companies have a standard for protecting and processing your data. We sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information to a third party, the third party's access, use, and disclosure of the personal data must also comply with Privacy Shield obligations.
We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.
Where we have given you a password (or where you have chosen one) to access certain parts of this website, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related marketing and trend analysis only. We retain the information you provide for the following periods:
for as long as your account is being used and for a period of three years after the date you cease to use your account, after this period it will be deleted.
where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes, or We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.
for as long as you subscribe to receive marketing information;
in the case of any contact you may have with our Customer Care team for as long as is necessary to provide support-related reports and trend analysis
Our Data Retention Period has been determined to cover credit risk, fraud detection and customer service periods, as well as to cover regulatory requirements, and the resolution of disputes or fraud prevention. We may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You may have certain rights in relation to personal information that we hold about you. These include:
the right to be informed about how your personal information is being used.
the right to request access to your personal information,
the right to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified.
the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine-readable format.
the right to complain about the use of your personal information to the Information Commissioner’s Office.
We may change this Policy page from time to time, to reflect how we are processing your data. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an e-mail with the update.